Helpdesk Operations: Support & Billing
Monday – Friday: 9:00am – 5:00pm ET.
Weekend and after-hours support limited to emergencies only.
Phone and chat support is available with our paid web plans. Before submitting your support ticket, please review these important points:
– Create a ticket before calling our support line
– Include only one request per ticket
– Include: When possible, a screenshot, URL, thorough explanation of the problem or detailed steps on how to recreate the problem
– Mark PRIORITY:
High = ASAP,
Medium = Next Available,
Low = It can wait a few days
– Tickets with status “Waiting for Reply” will be held in the system for up to 7 days before the ticket is closed. We will assume since the ticket was not responded to that the issue has been resolved. If assistance is still needed, our clients can reopen or create a new ticket.
We appreciate you using our ticketing system. This way, we can limit direct emails to our inbox that could not be seen right away.
We prioritize client support for those that use our Support System. We know it can be seen as an extra step, but it helps us stay organized by tracking your case with a ticket ID number.