Highlights:

Website Updates – Update requests are to be submitted by emailing [email protected] or sending in a ticket by filling out a support ticket at https://www.616mg.com/support. Page content updates are typically completed in 1-3 business days. New page development updates are typically completed in 7-10 business days. An exact time of completion can vary based on the request. We do our best to support our client’s needs.

Blog, Portfolio & Job Listings Posts – As a web plan member, you can have blog articles, photo portfolio, job listing posts, and more fresh content updated to your website at any time. As long as our members are providing us the content (text, photos, video), then these updates to your website are included in our web plan membership. Our web plans include up to 1 hour of active support. Typically, this If you need content created for you, our team is ready to produce the right copywriting, photography, and videography you need to meet your goals.

If Monthly Terms:

• The client may cancel the web hosting and support services at any time without penalty.
• Payment for the web hosting and support services is due monthly.

If 1 Year Contract:

• The client is bound to a 1 year term for the web hosting and support services. A 1 year contract is great to benefit from packaged discounts or additional features as part of the contract.
• The client may not move to another hosting provider before the end of the 1 year term without an early termination fee.
• The early termination fee is equal to the remaining balance of the 1 year contract.

General Terms:

• Liability, Errors and omissions in Content are the sole and exclusive responsibility of our clients. Let us know of any errors and we’re here to help! Agency makes no express or implied warranty or representation to Client that operation of the Website will be uninterrupted, have full functionality at all times, or be error-free. Agency will not be liable for consequences resulting from any interruption of service, malfunction, or error. Client shall indemnify and hold harmless Agency and its officers, members, managers, employees, agents, contractors, sublicensees, affiliates, subsidiaries, successors, and assigns from and against any and all damages, liabilities, costs, expenses, claims, and/or judgments, including, without limitation, reasonable attorneys’ fees and disbursements (collectively, the “Claims”) that Client may suffer from or incur and that arise or result primarily from (i) any gross negligence or willful misconduct of the Client arising from or connected with the Client’s carrying out of its duties under this Agreement, or (ii) the Client’s breach of any of its obligations, agreements, or duties under this Agreement. The client is responsible for their own website content and compliance with all applicable laws and regulations. The web hosting and support services may be suspended or terminated at any time for any reason. The client is responsible for providing accurate and up-to-date contact information to the agency.
• Search Rankings – We never guarantee search engine ranking as it’s a platform we nor anyone else controls except for Google for example. We do perform industry best practices and technical optimizations on the website. Please reach out regarding any concerns about your website. We’re happy to help diagnose any ranking issues and provide a list of recommendations to improve performance.
• We love to show off our work, so we reserve the right to display all aspects of our creative work, including sketches, work-in-progress designs and the completed project on our portfolio and in articles on websites, in magazine articles and in books. We reserve the right to add our website link in a small area in the website footer such as “designed by 616 Marketing Group”, “powered by 616 Marketing Group”, or similar phrase, or a very small company logo. We’ll be tasteful as this is your website. If we support the website but did not design it originally, we will use an appropriate phrase.
• Website Ownership – After full payment of one-time services, the client will own the website and all of it’s included content such as text, images, and any video. The client will have unrestricted access to website “assets” (website files, database, and retain an administrative user account). These assets are to be provided to the client upon request within a reasonable time not to exceed two weeks. If the client desires at any time, even during the active term of service, these assets include everything needed for the client to keep the website and move away from our services and host the website with a new web hosting provider.
• Unlimited Website Warranty – An ongoing warranty is included for website that we build and support on a web plan for the duration of active service in good standing (paid to date). Warranty ensures continued functionality of the website availability, operation, and features.
• Limited Website Warranty – We do not provide ongoing support for websites outside of our hosting services. This is because third-party environments have different configurations and unknown variables that we do not manage and cannot account for. In certain situations, we may offer support at an hourly rate, one-hour minimum, billed per quarter hour thereafter. We reserve the right to decline to support any website outside of our hosting services.
• Administrative Account Access – is not provided to the client or 3rd-parties for our websites unless the client has purchased the website.
• Website integration of third-party tools & features unless specified as a project add-on, we only include the integration of systems, website tools, resources, widgets, plugins, APIs, databases, etc. that:
  – Exists in a state that is fully functional for use in the project (we are not recreating or developing a custom feature or tool from scratch in addition to the website unless properly scoped in the project.)
  – Must be properly licensed by the client to use in the website with proof of license
  – Be compatible with our website application platform “WordPress”, hosted on Linux Servers running Apache or Nginx with PHP, MySQL (OR MariaDB) with HTTPS support.
  – Must have existing embed code (e.g. HTML, CSS, PHP, or JavaScript; and supporting files) for us to integrate the feature(s) into the website (such as an iframe or provided embed code), THESE MUST EXIST AND BE PROVIDED.
  – Some additional features or needs may be discovered during the project and require a project add-on fee. Many tools and plugins exist for us to purchase from a third-party developer and bill on your behalf. We’ll always provide a quote for approval first.